1. General Provisions

The following business and claim terms and conditions govern the rights and obligations of the parties resulting from the Purchase Agreement concluded between the Seller: PRATON s.r.o., Business ID No.: 47059133, Charkovská 689/20, 040 22 Košice-Dargovských hrdinov, registered in the Commercial Register of Košice I District Court, Section: sro, File No. 31840/V (hereinafter referred to as “the Seller”) and Buyer. The subject of this Agreement is the purchase and sale of Goods on the Seller’s e-shop website.

Seller’s Contact Details:

PRATON s.r.o., Business ID No.: 47059133, Charkovská 689/20, 040 22 Košice-Dargovských hrdinov, registered in the Commercial Register of Košice I District Court, section: sro, File No.: 31840/V

TAX ID No.: 2023713967

VAT ID No.: SK2023713967

Operation: Charkovská 20, 040 22 Košice

Telephone: +421 908 091 342

Email: luenra@luenra.com

Supervisory Authority:

Slovak Trade Inspection (STI)

STI Inspectorate for the Košice Region

Vrátna 3, P. O. BOX A-35, 040 65 Košice 1

Supervision Department

Telephone: 055/729 07 05, 055/622 76 55

Fax: 055/622 46 95

http://www.soi.sk

http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

1.1. These business claim terms and conditions are valid from the Purchase Agreement’s date of conclusion, and form an integral part of the Purchase Agreement. In the event of the Purchase Agreement being concluded in writing, in which the terms and conditions differ from these business claim terms and conditions, the Purchase Agreement provisions shall be preferred to these business claim terms and conditions. Newly agreed terms and conditions shall not conflict with other legal regulations (shortening the time limit for returning the Goods, warranty period, etc.)

1.2. For the purposes of these business and claim terms and conditions, an ancillary agreement means an agreement whereby the Buyer acquires the Goods or is provided with a service related to the subject matter of the Purchase Agreement, provided that the Goods or services provided by the Seller or third party are under their agreement.

1.3. The displayed purchase price for the Goods on any e-shop website, which is operated by the Seller, also includes the VAT in the stipulated amount according to the valid Slovak Republic law. It does not include the cost of transporting Goods or other optional services. All business and other special offers are valid until stocks sell out, unless otherwise specified for the Goods.

1.4. The Seller’s right is at any time to modify the Goods selling price listed on the e-shop website in the Seller’s operation. Such a change does not apply to Purchase Agreements concluded before price changes, irrespective of the fact that the Goods have not yet been delivered.

2. Method for Purchase Agreement Conclusion

2.1. The Purchase Agreement is concluded on the basis of a proposal sent by the Buyer to the Seller in the form of a completed and sent form via the Seller’s website to whom they sent a proposal for its conclusion. The subject of the agreement is the transfer of the ownership right to the Goods marked by the Buyer for the purchase price and under the terms and conditions specified in this order (hereinafter referred to as the “order”).

2.2. After sending the order, an automatically generated order receipt message will be sent to the Seller’s electronic system’s email address (hereinafter “order delivery confirmation”). If necessary, it is possible that all additional information regarding their order may be sent to the Buyer’s email address.

2.3. The order delivery confirmation contains information that the Seller has received the order and is also accepting the proposal to conclude the Purchase Agreement.

2.4. The order acceptance content is the name and specification of Goods whereby the sale is the subject of the Purchase Agreement, the price of the Goods and/or other services, the indication of the Goods probable delivery time, the name and details of the location where the Goods are to be delivered and information on the terms and conditions, the price manner and the Goods transport terms to the Buyer’s agreed place of delivery, as well as data regarding the Seller such as business name, registered office, Business ID number and similar. The notification may also contain other necessary data.

2.5. The Purchase Agreement’s conclusion occurs upon delivery of the order acceptance electronically or in writing.

2.6. The Seller informed the Buyer in a clear, unambiguous, comprehensible and unmistakable manner, before sending the order, about pre-contractual information regarding the claim, payment, business, shipping and other terms and conditions, information was given on the following:

about the Goods essential characteristics or the nature of the service to the extent appropriate to the means of communication and Goods or service used, in the Seller’s relevant e-shop website,
about the Seller’s business name and the registered office at the Seller’s relevant electronic shop sub-page and in Art. 1 of these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the Seller’s telephone number and other information relevant to the Buyer’s contact with the Seller, in particular their e-mail address and fax number if available, in the Seller’s relevant e-shop sub-page and in Art. 1 of these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the Seller’s address where the Buyer may file a claim for Goods or services, lodge a claim or other opinion, in Art. 1 of these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the total price of the good or service, including VAT and all other taxes, or where, given the nature of the Goods or services, the price cannot be reasonably determined in advance, the way in which it is calculated and transport, delivery, postage and other costs and fees, or, if such costs and fees cannot be determined in advance, the fact that the Buyer will be obliged to pay them, in the Seller’s relevant e-shop website,
about the payment terms, delivery terms, the period that the Seller agrees to deliver the Goods or provide the service, on the procedures for the application and handling Buyer’s complaints, claims and suggestions in the relevant articles of these Business and Claims Terms and Conditions which are places on the Seller’s relevant e-shop website,
about the Buyer’s right to withdraw from the Purchase Agreement, the conditions, the time limit and the procedure for exercising the right of withdrawal, in Art. 10 of these Business and Claim Terms and Conditions which are placed on the Seller’s relevant e-shop website,
about the withdrawal form provisions in Art. 10 and in the annex to these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant e-shop website; at the same time, the Seller provided the form for withdrawal from the Purchase Agreement in the Annex to these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant website,
about the possibility of the Buyer withdrawing from the Purchase Agreement, informing the Buyer that they will bear the costs associated with returning Goods to the Seller pursuant to § 10 par. 3 of Act No. 102/2014 Coll. on consumer protection in the sale of Goods or services on the basis of a distance contract or contracts concluded outside the Seller’s premises and on amendments and supplements to certain acts (hereinafter referred to as “Act on the consumer protection in distance sales”), and withdrawal from the Purchase Agreement means they will also bear the cost of returning Goods, which, due to their nature, cannot be returned via post, in Art. 10 of these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the Buyer’s obligation to pay the Seller the price for the performance actually provided pursuant to § 10 para. 5 of the Act on the Consumer protection for distance selling if the Buyer withdraws from the service agreement after giving the Seller explicit consent pursuant to § 4 para. 6 of the Consumer Protection Act when selling at a distance, Art. 10 of these Business and Claims Terms and Conditions, which are placed on the Seller’s relevant e-shop website
about circumstances whereby the Buyer loses the right to withdraw from the Agreement, in Art. 10 of these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the Seller’s liability for defects in Goods or services under § 622 and 623 of the Civil Code, in Art. 8 of these Business and Claim Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the existence and the details of the guarantee provided by the manufacturer or the Seller under more stringent principles than those laid down in the provisions of § 502 of the Civil Code, if provided by the manufacturer or Seller, as well as information on the existence and conditions of assistance and services provided to the Buyer after the sale of Goods or services, if such assistance is provided, on the in the Seller’s relevant e-shop website and Art. 9 of these Business and Claims Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the existence of relevant codes of conduct which the Seller has committed to comply with, and the manner whereby the Buyer may acquaint themselves or obtain their wording, in the Seller’s relevant e-shop website;
about the Agreement’s duration in the case of a fixed-term agreement; in the case of an agreement concluded for an indefinite period, or in the case of an agreement for which its validity is automatically extended, information on the terms and conditions of the Agreement’s termination, in the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions, which are placed on the Seller’s relevant e-shop sub-page,
about the minimum duration of the Buyer’s obligations arising from the Purchase Agreement, if the Purchase Agreement implies such a commitment to the Buyer on the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions, which are placed on the Seller’s relevant e-shop website,
about the Buyer’s obligation to pay the advance or provide other financial security at the Seller’s request and conditions that apply to the provision, if the Buyer concludes such an obligation, in the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions which are placed on the Seller’s relevant e-shop website,
about functionality, including applicable technical safeguards to secure electronic content, if applicable, in the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions which are placed on the Seller’s relevant e-shop website,
about the compatibility of electronic content with the hardware and software that the Seller knows or it is reasonable to expect that they know, if appropriate, in the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions which are placed on the Seller’s relevant e-shop website,
about the possibility and conditions of an out-of-court dispute resolution through an alternative dispute resolution system, if the Seller has undertaken to use the system, in the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions which are placed on the Seller’s relevant e-shop website,
about the necessary acts for concluding the Purchase Agreement, by describing these necessary acts in these Business and Claims Terms and Conditions which are placed on the relevant sub-page of the Seller’s e-shop website,
about the fact that the Purchase Agreement is deposited in electronic form with the Seller and is available to the Buyer after the Buyer has requested it in writing, on the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions which are placed on the Seller’s relevant e-shop website,
about the fact that the language offered for the Agreement’s conclusion is Slovak language, in the Seller’s relevant e-shop website and in these Business and Claims Terms and Conditions which are placed on the Seller’s relevant e-shop website.

2.7. If the Seller has not complied with their information obligation under point 2.6. letter e) of these Business and Claims Terms and Conditions, the Buyer is not obliged to pay these additional costs or fees.

3. Seller’s Rights and Obligations

3.1. The Seller is required to:

a) if the order is confirmed on the acceptance form, the Seller is obliged to deliver the Goods to the Buyer in the agreed quantity, time, quality and to pack it in a manner that ensures its protection and preservation during transport

b) ensure that the delivered Goods comply with valid Slovak legislation,

c) send confirmation of the Purchase Agreement’s conclusion on a durable medium such as e-mail. They shall send confirmation without delay and it shall contain all the information referred to in 2.6. including the Purchase Agreement withdrawal form.

d) at the latest along with the Goods, handover all necessary documents to the Buyer in electronic or written form for taking over and using the purchased Goods and other documents prescribed by the valid Slovak Republic legal regulations such as instructions in Slovak language, delivery note, warranty certificate and tax document.

3.2. The Seller is entitled to a proper and timely payment of the purchase price from the Buyer for the Goods delivered.

3.3. In the event of Goods being unavailable or the sale of supplies, the Seller is unable to deliver the Goods to the Buyer within the period agreed in the Purchase Agreement, determined by these Business and Claim Terms and Conditions or at the agreed purchase price, it is the Seller’s obligation to offer the Buyer a substitute performance, or the possibility to withdraw from the Purchase Agreement (order cancellation). Withdrawal from the Purchase Agreement or possibly cancelling the order by sending an e-mail to the Buyer. In case of the Buyer making a payment of the purchase price or its part, it is the Seller’s obligation to return the purchase price already submitted or its part within 14 days from the delivery date of the e-mail on the Purchase Agreement withdrawal or Purchase Agreement cancellation to the account specified by them, unless the parties agree otherwise. If the Seller’s offered substitute performance is not accepted by the Buyer or withdrawn from the Purchase Agreement, the Seller is entitled to withdraw from the Purchase Agreement. In event that the Buyer has made payment of the purchase price or its part, the Seller is obliged to return the purchase price already submitted or its part within 14 days from the delivery date of the Purchase Agreement withdrawal.

4. Buyer’s Rights and Obligations

4.1. The Seller informed the Buyer of the obligation to pay the purchase price. This obligation is part of the order.

4.2. Buyer’s rights: The Buyer has the right to Goods delivered in the quantity, quality, time and place agreed by the Parties.

4.3. Buyer’s obligations:

a) to pay the agreed purchase price to the Seller within the agreed maturity period, including the ordered Goods delivery costs,

b) to take over the Goods that have been ordered and delivered

c) to confirm the receipt of the Goods in the delivery note by their signature or by the signature of a person authorised to do so.

5. Delivery and Payment Terms and Conditions

5.1. The usual Goods availability with the date of its dispatch is provided for each item on the e-shop website.

5.2. The Seller is obliged to deliver the item to the Buyer immediately, no later than 30 days from the date of the Purchase Agreement’s conclusion, unless otherwise agreed in the Purchase Agreement. If the Seller has not fulfilled this obligation, the Buyer may request them to deliver the product within a reasonable additional time period specified by the Buyer. If the product is not delivered within this additional reasonable period, the Buyer is entitled to withdraw from the Agreement.

5.3. The Seller is entitled to request the Buyer to take over the Goods even before the delivery of Goods deadline agreed in the Purchase Agreement.

5.4. The display of Goods on any e-shop website operated by the Seller is not merely illustrative. The dimensions, weight and other information regarding the Goods displayed in the catalogues, brochures and the Seller’s other documents located on the e-shop website are stated by the manufacturer and may differ by + – 1% from the reported value.

5.5. The Buyer is obliged to take over the Goods at the agreed location, according to the Purchase Agreement or in any other way before the delivery of the Goods (hereinafter referred to as the “location”). The Buyer is obliged to take over the Goods within the time period which the Seller or their agent authorised to deliver the Goods and the Buyer agreed upon in the Purchase Agreement or in any other manner prior to Goods delivery (hereinafter referred to as “Time Range“).

5.6. If the Seller delivers the Goods to the Buyer in location and on time, it is the Buyer’s responsibility to take over the Goods in person or arrange for the Goods to be taken over by a person authorised to do so by the Buyer. The Buyer is obliged to sign the purchase price, delivery and receipt protocol. The obligation of the third party authorised to take over the Goods is to submit a copy of the order’s acceptance to the Seller. When Goods are delivered to the Buyer, the Goods are deemed to be delivered. The delivery of Goods to the Buyer is understood to mean the delivery of Goods to the Location, its acceptance by the Buyer or the Buyer’s authorised personnel and the signing of the payment for the purchase price and delivery and receipt of the Goods by the Buyer or the Buyer’s authorised personnel.

5.7. If it is necessary to repeat the Goods delivery due to the Buyer’s absence in the Location and in time or if the Buyer does not take over the Goods within 7 days after the expiry of the time period without prior written withdrawal from the Purchase Agreement, the Seller is entitled to claim compensation in the amount of the actual costs of the damage for attempting failed Goods delivery to the Location.

5.8. It is the Buyer’s responsibility to check the received delivery, the Goods packaging and the Goods themselves immediately after delivery in the presence of the Seller’s representative, for example a courier. If a defect is found, it is the duty of the Seller’s representative to allow the Buyer to make a record of the nature and extent of the Goods defect, the Seller’s representative will confirm the accuracy. With such a record, delivered to the Seller, the Buyer may refuse to accept the defective delivered Goods or to confirm the defective Goods delivery and subsequently in accordance with Art. 8 of these Business and Claim Terms and Conditions apply a claim for defective Goods to the Seller or a person designated by them. If the Buyer refuses to accept the defective delivered Goods, all costs incurred by returning the Goods to the Seller shall be borne by the Seller.

5.9. In case of non-delivery of Goods by the Seller, the Buyer is entitled within the period specified in point 5.2. of these Business and Claim Terms and Conditions to withdraw from the Purchase Agreement and the Seller is obliged to return the already paid purchase price or its part to the Buyer within 14 days from the moment of delivery of the Purchase Agreement withdrawal. The funds will be transferred to a bank account specified by the Buyer.

6. Purchase price

6.1. The Goods purchase price agreed in the Purchase Agreement between the Buyer and the Seller is stated in the order acceptance (hereinafter referred to as the “purchase price”). If the purchase price stated in the order delivery receipt is higher than the price for identical Goods listed in the e-shop offer at the time the order was sent by the Buyer, the Seller will deliver an electronic message to the Buyer informing about the new price being offered which is considered Seller’s proposal to conclude a new Purchase Agreement, which the Buyer must expressly confirm by e-mail or in writing, in order to conclude a valid Purchase Agreement.

6.2. The Buyer is obliged to pay the Seller the purchase price including the delivery costs for Goods via the GoPay payment gateway, payment by Visa, MasterCard, Meastro or Paypal payment cards.

6.3. When paying the purchase price by wire transfer to the Seller’s account, the day of payment is considered to be the moment when the entire purchase price was credited to the Seller’s account.

6.4. The Buyer is obliged to pay the purchase price for the agreed Goods to the Seller within the deadline according to the Purchase Agreement, but at the latest upon receipt of the Goods.

6.5. The Seller is entitled to deny Goods delivery to the Buyer if the Buyer does not pay the Seller the full purchase price by the time of Goods delivery to the Location and the Parties have not agreed to pay the purchase price for the Goods in instalments.

6.6. Assembly, carrying the product e.g. upstairs and related costs are not included in the purchase price and the Seller is not obliged to provide these services to the Buyer.

7. Ownership Acquisition and Transfer of the Risk of Damage to Goods

7.1. The ownership right to Goods is only acquired by the Buyer after full payment of the Goods purchase price.

7.2. The moment the Goods are taken over by the Buyer or a personnel authorised by the Buyer from the Seller or from their agent authorised to deliver the Goods or when they fail to do so in time when the Seller allows the Buyer to dispose of the Goods and the Buyer does not accept the Goods, the Goods risk of damage transfers to the Buyer.

8. Claim Procedure (warranty, liability for defects, claims)

8.1. The Buyer has the right to remove defects free of charge in a timely and proper manner with regard to defective Goods that can be removed. The Seller is obliged to remove the defect without undue delay.

8.2. Instead of remedying the defect, the Buyer may require a Goods replacement or, if the defect only relates to a certain part of the Goods, the replacement of this component, unless the Seller incurs unreasonable costs with respect to the Goods price or the defect’s seriousness.

8.3. Replacing defective Goods with Goods with no defects can always be done by the Seller, unless it causes serious difficulties for the Buyer.

8.4. If it is a Goods defect that cannot be removed and which prevents Goods from being used properly as a non-defective item, the Buyer has the right to exchange the Goods or has the right to withdraw from the Agreement. The same rights belong to the Buyer if it is a removable defect, but if the Buyer cannot use the Goods properly due to defect recurrence after repair or for a number of defects.

8.5. In the case of other irreparable defects, the Buyer is entitled to a reasonable discount on the Goods price.

8.6. The Seller instructed the Buyer regarding their rights under the Act § 622 of the Civil Code (points 8.1. to 8.3. of these Business and Claim Terms and Conditions) and the rights arising from § 623 of the Civil Code (clauses 8.4 to 8.5 of these Business and Claim Terms and Conditions) by placing these Business and Claim Terms and Conditions on the Seller’s relevant e-shop website and the Buyer was able to read them before the order was sent.

8.7. The Buyer is obliged to file a claim with the Seller or the designated person. The Seller is responsible for defective Goods in accordance with the Slovak Republic’s applicable legislation. Information on service points and designated persons for warranty and post-warranty service will be provided by the Seller to the Buyer on the back of the Warranty Certificate, or by phone or e-mail upon request.

8.8. The claim procedure is governed by the Seller’s valid claim procedure, i.e. Art. 8. of the Business and Claim Terms and Conditions. The Buyer was duly informed about the claim procedure and informed about claim’s the terms and conditions, including information on where the claim can be filed, and on the performance of warranty repairs in accordance with the provisions of § 18 para. 1 of Act No. 250/2007 Coll. on Consumer Protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on Offences as amended (hereinafter referred to as the “Act”) at the time before the Purchase Agreement’s conclusion by placing these Business and Claim Terms and Conditions on the Seller’s relevant e-shop website and the Buyer had the chance to read them before the order was sent.

8.9. The claims procedure applies to Goods purchased by the Buyer from the Seller in the form of electronical trade on the Seller’s e-shop website.

8.10. If the Goods are showing defects whereby the manufacturer, supplier or Seller is responsible, they are covered by the warranty and have been purchased from the Seller, the Buyer has the right to assume the Seller’s liability for defects.

8.11. If the Goods show defects, the Buyer has the right to file a claim in the Seller’s premises in accordance with § 18 para. 2 of the Act by delivering the Goods to the Seller’s premises and a manifestation of the Buyer’s will to exercise their right under points 8.1. to 8.5. of these Business and Claim Terms and Conditions (hereinafter referred to as the “Claim Notice”) in the form of a completed claim form, which is placed on the Seller’s relevant e-shop website. The Seller recommends insuring the Goods when sending them for a claim. Cash on delivery items are not accepted by the Seller. The Buyer is obliged to provide all the required information in the Claim Notice, in particular to specify the type and extent of the Goods defect; the Buyer shall also state which of their rights under § 622 and § 633 of the Civil Code they are applying. The Buyer also has the right to make a claim with the person authorised by the Goods manufacturer to perform warranty repairs (hereinafter referred to as “the authorised person”). A list of authorised people is specified in the warranty card or upon request, sent by the Seller to the Buyer.

8.12. The claim procedure for Goods that can be delivered to the Seller begins on the day when all of the following conditions are met cumulatively:

a) delivery of a Claim Notice to the Seller by the Buyer,

b) delivery of the claimed Goods from the Buyer to the Seller or to an authorised person,

c) delivery of access codes, passwords, etc. for the claimed Goods to the Seller if these data are necessary for the proper handling of the claim.

8.13. If the subject of the claim is Goods cannot be objectively delivered to the Seller or which are firmly installed, in addition to meeting the conditions under points 8.12. a) and c) of these Business and Claim Terms and Conditions, the Buyer shall be obliged to provide all necessary co-operation for the Seller or a third party authorised by the Seller to perform an inspection of the claimed Goods. A claim procedure concerning Goods that cannot be objectively delivered to the Seller or which is firmly in place begins on the day that the Goods were inspected under the first sentence. However, if the Seller or a third party authorised by them, despite the necessary co-operation provided by the Buyer, fails to perform the inspection within a reasonable time, but no later than within 10 days of receiving the Seller’s Claim Notice, the claim procedure begins on the Claim Notice delivery date to the Seller.

8.14. The Seller or the authorised personnel shall issue a confirmation of the Goods claim to the Buyer in a suitable form chosen by the Seller, e.g. in the form of an e-mail or in writing, in which they are obliged to indicate the defects on the claimed Goods and once again instruct the Buyer on their rights under point 8.1. to 8.3. of these Business and Claim Terms and Conditions (§ 622 of the Civil Code) and the rights arising from it under § 8.4. to 8.5. of these Business and Claim Terms and Conditions (§ 623 of the Civil Code). If the claim is made by means of long-distance communication, the Seller is obliged to deliver the claim confirmation to the Buyer immediately; if it is not possible to deliver confirmation immediately, it must be delivered without undue delay, but at the latest along with the Claim Notice; Claim Notice must not be delivered if the Buyer has the opportunity to prove the claim in another way.

8.15. The Buyer is entitled to decide which of their rights within the meaning of Art. § 622 and provisions of Article 623 of the Civil Code applies and at the same time they are obliged to inform the Seller immediately of their decision. Based on the Buyer’s decision, which of their rights under the provisions of § 622 and provisions of § 623 of the Civil Code shall be applied, the Seller or the authorised personnel are obliged to determine the manner of handling the claim pursuant to § 2, letter m) of the Act immediately, in more complex cases within 3 days from the beginning of the claim procedure, in justified cases, especially if a complex technical evaluation of the Goods condition is required within 30 days from the date of the claim’s application. After determining the method of handling the claim, the Seller or authorised personnel will process the claim immediately, in justified cases the claim may be settled later. However, the claim shall not take longer than 30 days from the date of Claim Notice. After the claim settlement period’s expiry, the Buyer has the right to withdraw from the agreement or has the right to exchange Goods for new Goods.

8.16. If the Buyer has claimed the Goods during the first 12 months after the conclusion of the Purchase Agreement, the Seller can only settle the claim by refusal on the basis of an expert’s opinion or an opinion issued by an authorised, notified or accredited person or an authorised person’s opinion (hereinafter referred to as “expert assessment of Goods”). Regardless of the outcome of the expert assessment, the Seller cannot require the Buyer to pay the costs of the expert assessment of Goods or other costs associated with the professional assessment of the Goods.

8.17. If the Buyer made a claim for the product after 12 months from the Purchase Agreement’s conclusion and the Seller rejected it, the person who settled the claim is obliged to state in the claim notice, to whom the Buyer can send the Goods for expert assessment. If the Buyer sends the Goods for expert assessment to the authorised person specified in the claim document, the costs for expert assessment of Goods, as well as all other related costs, are borne by the Seller regardless of the expert assessment result. If the Buyer proves the Seller’s liability for the claimed Goods defect by an expert assessment, they may reclaim the claim; the warranty period does not occur while performing the expert assessment of the Goods. The Seller is obliged to pay all costs incurred for the expert assessment of the Goods, as well as all related costs to the Buyer within 14 days from the date of the reapplied claim. A reclaimed claim cannot be rejected.

8.18. The Buyer has no right to exercise the right of liability for defects which the Seller noted to them at the time of the Agreement’s conclusion, or which they had to know, having regard to the circumstances in which the agreement was concluded.

8.19. The Seller reserves the right to replace defective Goods with other impeccable Goods with the same or better technical parameters if this does not cause serious difficulties to the Buyer.

8.20. The Seller is not responsible for defective Goods:

in the case of a manifest defect which the Buyer may have detected by checking the consignment at the time of Goods delivery and which they did not notify the Seller’s agent in accordance with point 5.8. to these warranty and business terms and conditions,
if the Buyer has not exercised their right regarding the Seller’s liability for the defect of the Goods by the end of the Goods warranty period,
if Goods are damaged by mechanical damage caused by the Buyer,
where the Goods defect is caused by the use of the Goods in conditions which do not correspond to the Goods natural environment due to their intensity, humidity, chemical and mechanical effects;
if the Goods defect was caused by unprofessional handling, servicing or neglecting the care of the Goods,
if the Goods defect is caused by damage to the Goods by excessive loading or use contrary to conditions specified in the documentation or the general principles of normal use of the Goods;
if the defect of the Goods was caused by damage to the Goods by unavoidable and/or unforeseeable events,
if the Goods defect was caused by damage to the Goods by accidental destruction and accidental deterioration,
if the Goods defect was caused by unprofessional intervention, water damage, fire, static or atmospheric electricity or other force majeure,
if the Goods defect was caused by interference with the Goods by unauthorised personnel.

8.21. It is the Seller’s responsibility to handle the claim and to end the claim procedure in one of the following ways:

a) exchange Goods

b) refund the Goods purchase price

c) handing over repaired Goods,

d) payment of a reasonable discount on the Goods purchase price,

e) a written request to take over the specified performance by the Seller,

f) justified refusal of a claim for Goods.

8.22. The Seller is obliged to issue a written document regarding the method of determining the claim handling and the equipment of the claim no later than 30 days from the date of the claim being filed personally, through the postal or courier or delivery service provider. The Seller will inform the Buyer of the claim settlement result immediately after the claim procedure has been completed by telephone or e-mail and at the same time together with the Goods, or via email, a claim proof document will be delivered to them.

8.23. The warranty period is 24 months from the Goods delivery date, unless a specific warranty period is specified in particular cases. Sports nutrition products, food in gift baskets and animal feeds have a minimum shelf life of more than 2 months prior to the consumption date, in the event of a shorter expiry date the Seller contacts the Buyer by phone or e-mail and the consignment is only sent with the Buyer’s consent.

8.24. In the case of warranty repair for Goods, the warranty period is extended by the time that the Buyer was unable to use the Goods.

8.25. In the case of replacing Goods for a new one, the warranty period starts again when receiving the new Goods, but only for new Goods. In the event of replacing Goods with new ones, the Buyer will receive a document indicating the exchange of Goods and any other claims will be made on the basis of the Purchase Agreement and this claim document.

8.26. In the case of a removable defect, the claim will be handled according to the Buyer’s decision according to paragraph 8.15. of these Business and Claim Terms and Conditions as follows:

a) the Seller replaces the defective Goods or

b) the Seller ensures the defect’s removal

8.27. With regard to a removable defect, the Buyer does not determine immediately according to paragraph 8.15. of these Business and Claim Terms and Conditions, how the claim should be made, the Seller will settle the claim by removing the defect.

8.28. If it is a defect that cannot be removed, or a repeatedly removed defect, or a greater number of different removable defects that prevent the Goods from being used properly without being defective, depending on the Buyer’s decision, according to point 8.15. of these Business and Claim Terms and Conditions, the Seller will proceed as follows:

replacing Goods for other functional Goods with the same or better technical parameters; or
in the event that the Seller is unable to replace Goods for another, they shall settle the claim by refunding the Goods purchase price.

8.29. In the case of irreparable defects or multiple repetitive defects, or in the case of a number of different removable defects, which prevent the Goods from being used properly without defects, and according to paragraph 8.15. of these Business and Claim Terms and Conditions, the Buyer does not immediately determine how the claim should be sorted, the Seller will settle the claim by replacing the Goods for other functional Goods of the same or better technical parameters.

8.30. Claim handling applies only to defects specified in the Claim Notice and in the Goods Claim Confirmation under § 8.14. of these Business and Claim Terms and Conditions.

8.31. For the purposes of the claim, a repetitive removable defect is considered to be a defect repeating more than twice.

8.32. For the purpose of the claim, the occurrence of more than three different removable defects is considered to be the greater number of different removable defects.

8.33. The Buyer’s right to claim for a Goods defect is after they exercise their right and asked the Seller to remove the Goods defect under point 8.1. of these Business and Claim Terms and Conditions consumed and no matter what the claim’s outcome, is no longer entitled to claim a claim repeatedly for the same unique defect (not a defect of the same nature).

8.34. Art. 8 of these Business and Claim Terms and Conditions do not expressly apply to entities that do not meet the Buyer’s definition set out in Art. § 2 letter a) of the Act 102/2014.

9.1. Personal Data Protection

The contracting parties have agreed that in the case of an individual, the Buyer is obliged to notify the Seller in their order of their name, surname, permanent address including postal code, telephone number and e-mail address.
The Contracting Parties have agreed that in the case of an entity, the Buyer is obliged to notify the Seller in the order of their business name, address of the registered office including the postal code, PIN, telephone number and e-mail address.
The Buyer can check and change the provided personal information at any time, and also cancel their registration after logging in to the e-shop website under “XY (e.g. My Profile)”.
The Seller hereby informs the Buyer that pursuant to Act No. 18/2018 Coll. on Personal Data Protection and on Amendments and Supplements to Certain Acts, as amended (hereinafter referred to as the “PDP”, as the operator, the Seller will process the Buyer’s personal data without the consent of the person concerned, as processing the Buyer’s personal data will be performed by the Seller in the pre-contractual relationship with the Buyer and the Buyer’s personal data processing is necessary for the performance of the Purchase Agreement whereby the Buyer acts as one of the parties.
By ticking the appropriate box before sending the order, the Buyer expresses their consent in the sense of the PDP, so that the Seller processes and stores their personal data, especially those mentioned above and/or which are necessary for the Seller’s activity in sending information regarding new products, discounts and Goods on offer and process them in all of their information systems for sending information concerning new products, discounts and special offers on the Goods offered.
The Seller undertakes to treat and handle the Buyer’s personal data in accordance with the applicable Slovak legislation.
The Seller declares that in accordance with the PDP, personal data will be obtained exclusively for the purpose stated in these Business and Claim Terms and Conditions.
The Seller declares that, in accordance with the PDP, the Seller will obtain personal data for purposes other than those specified in these Business and Claim Terms and Conditions personally and will make sure that personal data are processed and used exclusively in a manner consistent with the purpose for which they were collected and not associate with personal data that has been collected for other purposes.
The Buyer grants consent to the Seller under § 9.5. of these Business and Claim Terms and Conditions for a fixed period until the purpose of processing the Buyer’s personal data is complied. The Seller shall ensure the immediate liquidation of the Buyer’s personal data upon completion of the processing purpose. The Buyer may withdraw the consent to personal data processing at any time in writing. The consent shall expire within 1 month of receipt of the Buyer’s withdrawal of consent.
The Buyer will be asked to tick the box before sending the order to confirm that the Seller has notified them with the following, in a sufficient, understandable and unmistakable manner:
their identification data, as referred to in Article 1. of these Business and Claim Terms and Conditions,
third party identification data, which is the company that delivers the ordered Goods to the Buyer in such a way that this information is included in the acceptance,
the purpose of the personal data processing, which is the conclusion of a Purchase Agreement between the Seller and the Buyer;
that they will process the Buyer’s personal data with the name and surname, permanent address including postal code, telephone number and e-mail address, if the Buyer is an individual and in the extent of a business name, address of the registered office including postal code, company ID, phone number and e-mail address if Buyer is legal entity,
that the Buyer is obliged to provide the required personal data,
The Seller declares to process personal data in accordance with good morals and will act in a manner that does not contradict or avoid circumvention of any other generally binding legal regulation. The Seller declares that the consent of the affected person will not be enforced or conditioned by the threat of rejection of the contractual relationship, service, Goods or obligation established by the Seller.
The Buyer has the right to request the following from the Seller upon written request
confirmation whether or not their personal data is processed;
the purpose of personal data processing;
in a generally understandable form, information on personal data processing in the information system and on its status to the extent of:
- the identification details of the Seller and the Seller’s representative, if any appointed,
- intermediary identification data; this does not apply if the Seller does not proceed in accordance with § 34 of the Code when acquiring personal data,
in a generally comprehensible form, accurate information on the source from which they obtained their personal data for processing;
in a generally comprehensible form, the write-off of their personal data which is subject to processing;
supplementary information which is necessary for the Buyer, in the light of all the circumstances and conditions for personal data processing, to guarantee their rights and the interests protected by law, in particular to
- instruction on the voluntary nature or obligation to provide the requested personal data; if the Seller acquires the Buyer’s personal data on the basis of the Buyer’s consent according to the PDP, they shall also notify the Buyer of the time of consent, and if the Buyer is obliged to provide personal data from a directly enforceable European Union act, the international agreement by which the Slovak Republic is bound, or the Seller notify the Buyer of the legal basis for this obligation and notify the Buyer of the consequences of refusing to provide personal data,
- information on third parties where it is foreseen or apparent that they will be provided with personal data;
- the range of beneficiaries where it is foreseen or apparent that personal data will be made available to them;
- the form of disclosure where personal data is to be disclosed;
- third countries, where it is foreseen or apparent that a transfer of personal data to those countries will take place;
correction of their incorrect, incomplete or outdated personal data subject to processing;
destruction of their personal data where the purpose of its processing has been fulfilled; if they are subject to the processing official documents containing personal data, they may request their return,
liquidation of their personal data that are subject to processing, if there is a violation of PDP or other valid Slovak Republic legal regulation.
On the basis of a free written request, the Buyer has the right to object towards the Seller:
processing personal data which they presume to be or will be processed for the purposes of direct marketing without their consent and request their disposal
the use of personal data referred to in § 31 for the purposes of direct marketing in postal communication; or
the provision of personal data referred to in Article 31 for the purposes of direct marketing.
On the basis of a free written request, the Buyer has the right to object to personal data processing in cases pursuant to § 31 of the PDP by providing legitimate reasons or by submitting evidence of unauthorised interference with their rights and interests protected by law, which are or may be damaged by such personal data processing in a particular case; if this is not precluded by legitimate reasons and it is shown that the Buyer’s objection is justified, the Seller is obliged to block and dispose of the personal data that the Buyer has objected to without delay as soon as circumstances allow so.
Furthermore, the Buyer has the right, in writing or in person, if the matter cannot be deferred, has the right to object to the Seller at any time and not to comply with a Seller’s decision that would have legal effects or significant impact if it is based solely on their personal data processing. The Buyer has the right to ask the Seller to review the issued decision by a method different from the automated form of processing, whereby the Seller is obliged to comply with the Buyer’s request, so that the authorised person will play a decisive role in reviewing the decision; the Seller shall inform the Buyer of the manner of examination and the result of the finding within the period referred to in para. 9.18. of these Terms and Conditions. The Buyer does not have this right only if it is provided for by a special law that provides for measures to protect the Buyer’s legitimate interests, or if, in the context of a pre-contractual relationship or during the existence of contractual relationships, the Seller has issued a decision to comply with the Buyer’s request, other appropriate measures to protect the Buyer’s legitimate interests.
If the Buyer exercises their right in writing and the content of their request indicates that they exercise their right, the request shall be deemed to be filed under this Act; the request submitted by e-mail or fax shall be delivered by the Buyer in writing at latest within three days from the dispatch date.
Upon suspicion that their personal data is being processed in an unauthorised manner, the Buyer may notify the Personal Data Protection Office. If the Buyer does not have full legal capacity, their rights may be exercised by the legal representative.
The Seller is obliged to make a written request of the Buyer under this Article of the Business and Claim Terms and Conditions, i.e. to meet the Buyer’s requirements under PDP and inform them in writing within 30 days of receiving the request or requirement.
Restriction of Buyer’s rights according to PDP shall be immediately notified in writing by the Seller to the person concerned and to the Personal Data Protection Office.
The Seller informs the Buyer that in accordance with the PDP when processing the Buyer’s personal data, it is assumed that the Buyer’s personal data will be provided and made available to the following third parties, i.e. recipients:

ABC, s.r.o., with its registered office at Panská 1, Bratislava 81104, Business ID No.: 66 666 666, registered in the Commercial Register of Bratislava 1 District Court, Section Sro, File No. 66666/B

10. Purchase Agreement Withdrawal

10.1. If it is impossible for the Seller to fulfil the obligations resulting from the Purchase Agreement, due to Goods selling-out, Goods unavailability or if the Goods manufacturer, importer or supplier, agreed in the Purchase Agreement, has interrupted production or made such serious changes that made it impossible for the Seller to fulfil the Purchase Agreement’s obligations or for reasons of force majeure or, even when making every effort that can reasonably be required of, they are unable to deliver Goods to the Buyer within the period specified by these Terms and Conditions or the price specified in the Order, the Seller is obliged to immediately inform the Buyer and at the same time they are obliged to offer the Buyer a substitute or give the Buyer the option to withdraw from the Purchase Agreement (cancel the order). If the Buyer withdraws from the Purchase Agreement for the reasons stated in this Clause of these Business and Claim Terms and Conditions, the Seller is obliged to return the advance payment already made for the Goods agreed in the Purchase Agreement to the Buyer within 14 days of the withdrawal notice by transfer to the Buyer’s specified account.

10.2. The Buyer is entitled to withdraw from the Purchase Agreement without giving a reason in accordance with § 7 et seq. Act No. 102/2014 Coll. on consumer protection in distance selling (hereinafter referred to as the “Consumer Protection Act in Distance Sales”) within 14 days of receiving the Goods, i.e. from the date of the Agreement’s conclusion for the provision of the service or Agreement for the provision of electronic content not delivered on a tangible medium, if the Seller has fulfilled the information obligations in due time pursuant to the provision § 3 of the Consumer Protection Act at Distance Sales.

10.3. The Buyer has the right to unpack and test Goods in the same manner as is usual in a normal “stone” shop within this period, to the extent necessary to determine the Goods nature, characteristics and functionality.

10.4. The start of the withdrawal period is set for the day on which the Buyer or personnel authorised by them, with the exception of the carrier, takes over all parts of the ordered Goods

a) supplying Goods consisting of several parts or pieces, from the date of receipt of the last part or last piece,

b) the Goods ordered by the Buyer in one order shall be supplied separately from the date of receipt of the Goods delivered as last;

c) on the basis of the agreement, delivers the Goods repeatedly for a limited period, from the date of receipt of the first Goods supplied.

10.5. The Buyer may withdraw from the Purchase Agreement, the subject of which is the purchase of the Goods even before the withdrawal period begins.

10.6. When withdrawing from the agreement, a written form is required, in a manner that does not give rise to doubt that the agreement was withdrawn by mistake or in the form of an entry on another durable medium or by means of a form annexed hereto. The withdrawal period shall be deemed to be maintained if the withdrawal notice was sent to the Seller at the latest on the last day of the time limit set forth in the provisions of Art. § 7 para. 1 of the Consumer Protection Act in Distance Sales.

10.7. Withdrawal from the Purchase Agreement according to the preceding point of these Business and Claim Terms and Conditions must contain the information required in the form of withdrawal from the Purchase Agreement, which forms Annex No. 1 of these terms and conditions, in particular the Buyer identification, the number and date of the order, the Goods exact specifications, the manner in which the Seller should return the already received performance, in particular the account number and/or the Buyer’s postal address.

10.8. In the event of withdrawal from the Purchase Agreement, any ancillary agreement related to the Purchase Agreement from which the Buyer has withdrawn shall also be cancelled from the beginning. It is not possible to demand any costs or other payments from the Buyer related to cancelling the ancillary agreement, except for the costs and payments referred to in sec. § 9 para. 3, § 10 para. 3 and 5 of the Consumer Protection Act when selling at a distance and the price of a service, if the agreement subject is the provision of a service and the service is fully provided.

10.9 The Buyer is obliged to send the Goods back to the Seller’s registered office within 14 days from the date of withdrawal from the Purchase Agreement without undue delay or to hand it over to the Seller or a person authorised by the Seller to take over the Goods. This is not the case if the Seller has proposed to pick up the Goods in person or through a person authorised by them. The period referred to in the first sentence of this point of these Terms and Conditions shall be deemed to be maintained if the Goods have been handed over for transport no later than the last day of the period.

10.10. The Buyer is obliged to deliver the complete Goods to the Seller, including the complete documentation, undamaged, preferably in the original packaging and unused.

10.11. Cash on delivery will not be taken over by the Seller. Insuring the Goods is recommended. The Seller is obliged to return all payments received under the Purchase Agreement or in connection therewith to the Buyer within 14 days from the delivery date of the withdrawal notice and without undue delay, including shipping, delivery and postage costs and other costs and fees. The Seller is not obliged to return payments under this point of these Terms and Conditions to the Buyer before the Goods are delivered or the Buyer proves that the Goods have been returned to the Seller, unless the Seller suggests picking-up the Goods personally or through a person authorised by the Seller.

10.12. The cost of returning the Goods to the Seller is borne by the Buyer. The Goods will be returned directly to the Seller or a person authorised by the Seller to receive the Goods. This shall not apply if the Seller has agreed to bear these costs alone or if they did not fulfil their obligation under § 3 para. 1) point i) of the Consumer Protection Act at Distance Sales.

10.13. The Buyer is only liable for a reduction in the value of Goods resulting from the handling Goods which is beyond the treatment necessary to determine the properties and functionality of the Goods. The consumer is not liable for a reduction in the value of Goods if the Seller has not complied with the information obligation on the consumer’s right to withdraw from the agreement pursuant to § 3 par. 1 letter h) Consumer Protection Act at Distance Sales.

10.14. The Seller is obliged to return the purchase price for Goods to the Buyer in the same way the Buyer used to pay, unless the Buyer agrees to another refund method without additional fees being charged to the Buyer.

10.15. If the Buyer withdraws from the agreement and delivers the Goods used, damaged or incomplete to the Seller, the Buyer undertakes to pay the Seller:

the value by which the Goods value was reduced, within the meaning of § 457 of the Civil Code in actual amount
1. costs incurred by the Seller in connection with repairing Goods and their restoration calculated according to the price list for post-warranty service of the Goods.

The Buyer is obliged to pay compensation to the Seller in the amount of the difference between the Goods purchase price and the Goods value at the time of withdrawal from the agreement in accordance with this clause of the Business and Clam Terms and Conditions.

10.16. In accordance with § 7 para. 6 of the Consumer Protection Act when selling at a distance, the Buyer cannot withdraw from the agreement whereby the subject is:

the sale of Goods made to the Buyer’s specific requirements, Goods made to measure or Goods specifically intended for one consumer,
the sale of Goods enclosed in protective packaging which is not suitable to be returned for health or hygiene reasons and where the protective packaging has been broken upon delivery,
the sale of phonograms, video recordings, audio-visual recordings, books or computer software sold in protective packaging, where the consumer removed the packaging,
provision of electronic content other than on a tangible medium if its provision was initiated with the Buyer’s express consent and the consumer has declared to be duly instructed to lose the right of withdrawal by expressing this consent.
the sale of Goods which have been assembled, folded or used in this kind of manner after the Agreement conclusion and receipt of the Goods from the Seller in such a way that their resumption to the Seller is not possible without increased effort and increased costs, e.g. folded or assembled furniture, etc.

10.17. Art. 10 of these Terms and Conditions do not expressly apply to entities that do not meet the consumer definition set out in Art. § 2 let. a) of the Act.

11. Final provisions

11.1. In the event of concluding a written Purchase Agreement, any change thereof shall be in writing

11.2. The parties agree that communication between them will be in the form of email.

11.3. Relationships not regulated by these Business and Claim Terms and Conditions are subject to the relevant provisions of the Civil Code, Act, Act No. 22/2004 Coll. on e-shop and on amendment of Act No. 128/2002 Coll. on State Control of the Internal Market in Consumer Protection Matters and on Amendments and Supplements to Certain Acts, as amended by Act No. 284/2002 Coll. as amended and Act No. 102/2014 Coll. on consumer protection in distance selling.

11.4. These Business and Claim Terms and Conditions are effective against the Buyer by entering into a Purchase Agreement.

11.5. The Buyer will be asked to tick the box to confirm that they are familiar with these Business and Claim Terms and Conditions, and they have read them, understood their content and fully agree with them.

12. Alternative Dispute Resolution

12.1. The Buyer has the right to ask the Seller for redress if they feel that the Seller has violated their rights or has not settled the claim so that they are also satisfied. If the Seller does not respond or responds negatively to the request within 30 days of the request, the consumer may submit an alternative dispute resolution to the ADR entity (hereinafter ADR) pursuant to Act. 391/2015 Coll. According to §3 of Act 391/2015 Coll. ADR entities are bodies and legal entities. The proposal may be submitted by the consumer in the manner specified in § 12 of Act No. 391/2015 Coll. The application may also be submitted online through the alternative dispute resolution platform.

Alternative dispute resolution is reserved exclusively for the consumers who are individuals, not purchasing entrepreneurs. The dispute is settled between the consumer and the Seller, who have concluded a distance agreement and whose dispute is worth more than €20. The maximum fee that ADR can claim is €5 from the Buyer to cover the costs.

WARNING:

These general terms and conditions have been prepared for PRATON sro, Business ID No.: 47059133, Charkovská 689/20, 040 22 Košice-Dargovských hrdinov, registered in the Commercial Register of the District Court Košice I, section: sro, file number: 31840/V, by Krši sro , Hviezdoslavova 275/27, Žiar nad Hronom 965 01, Business ID No.: 50 532 464, which reserves its copyright to their work. Any use of this work or its part (reproduction, copying, scanning or other dissemination of texts, tables and other parts of this work) by mechanical or electronic means without the prior written permission of Krši s.r.o. such use is strictly prohibited.

Annex 1

Withdrawal from a Purchase Agreement concluded from a distance

pursuant to § 7 et seq. Act No. 102/2014 Coll. on consumer protection in the sale of Goods or services under an agreement concluded from a distance or off-premises and on amending and supplementing certain laws

Seller
Business name:
Street and number:
City/Town:
Postal Code:
Business ID No.:
Tax ID/VAT No:
Telephone:
E-mail:

Buyer
Name and surname:
Street and number:
City/Town:
Postal Code:
Telephone:
E-Mail:

This is to notify you that I am withdrawing from the concluded (select one):

Purchase Agreement

Service Provision Agreement

The subject of the agreement was purchased through the following website:

I received a confirmed order number:
Dated:
Invoice number:
I received the Goods on (receipt day):

I am requesting a refund (leave only one option):
full invoice value (all invoiced Goods are subject to withdrawal) or partial invoice value (only a part of the Goods is subject to withdrawal)
the name of the returned product, and the number of items (only if you are returning part of the subject of the agreement):

Return value required:
Return the requested amount (leave the selected):
by postal order to my address (see above)
bank transfer, bank number/code or IBAN:

If the Goods are not part of the shipment, I acknowledge the fact that the Seller is not obliged to return the money within 14 days from the withdrawal delivery date, until the Goods are delivered to them or until I prove the delivery of the Goods.

I am obliged to send the Goods to the Seller within 14 days from the day of withdrawal at the latest.

In ……………………………….. On ……………………..

………………………………

Name surname

(signature)

Annex 2

Advice on the Buyer’s right to exercise withdrawal from the Purchase Agreement

1. Right to Withdraw from the Purchase Agreement

You have the right to withdraw from this Purchase Agreement within 14 days without giving a reason.

The withdrawal period shall expire 14 days from the date when you or the third party authorised by you accept the Goods, with the exception of the carrier.

When exercising the right of withdrawal, please notify us of your decision to withdraw from this Purchase Agreement by a clear statement (for example, by letter, fax or e-mail) at PRATON s.r.o., Charkovska 20, 04022 Košice, +421 948 091 342, luenra@luenra.com.

For this purpose, you can use the specimen withdrawal form attached as Annex 1 of the Business and Claim Terms and Conditions. If you are interested, you can fill out and submit a specimen withdrawal form or any other explicit withdrawal statement electronically via our website [insert website address]. If you use this option, we will immediately confirm receipt of the withdrawal from the Purchase Agreement by e-mail or on another durable carrier.

The withdrawal period is maintained if you send a notice of exercise of the withdrawal right before the withdrawal period expires.

2. Consequences of withdrawal

In the event of withdrawal from the Purchase Agreement, we will refund all payments that you made in connection with the Purchase Agreement’s conclusion, especially the purchase price, including the cost of delivery to you. This does not apply to additional costs if you have chosen a type of delivery other than the cheapest normal delivery method that we offer to cover ancillary service costs, if they have been the subject of the agreement and have been fully provided. Payments will be refunded to you without undue delay and in any case no later than 14 days from the receipt date of your withdrawal notice from this Purchase Agreement. Payment will be made in the same manner as you used to make your payment, unless you explicitly agreed to any other payment method without charging any additional charges.

Payment for the purchased Goods will be paid to you only after the returned Goods have been delivered to our address or upon presenting the document proving the return of the Goods, whichever comes first.

Return the Goods to us or bring them to the company’s registered office without undue delay and in any case no later than 14 days from exercising the date of the right of withdrawal. The period shall be deemed to be maintained if the Goods are returned before the expiry of the 14-day period. You bear the direct cost of returning the Goods.

Please note that in case of withdrawal from the Purchase Agreement, you are responsible for any impairment of the Goods due to handling the Goods from the time of delivery to the time of return other than necessary to determine the nature, characteristics and functionality of the Goods.

Drawn-up through www.overenyshop.sk